Returns & cancellation
- 1. Customer Cancellation
- 1. As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order anytime before one hour of the Service Delivery after the Order being placed. However, subject to Buyer’s previous cancellation history, Stylify reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if it is before one hour of Service Delivery followed by suspension of account, as may be necessary in the sole discretion of Stylify.
- 2. If Buyer cancels his/her Order within one hour before the Service Delivery after Order is placed, Stylify shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Stylify, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Partners and PDPs.
- 2. Non-Customer Cancellation
- 1. Stylify reserves the right to collect a penalty for the Orders constrained to be cancelled by Stylify for reasons not attributable to Stylify, including but not limited to:
- 1. in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
- 2. failure to contact Buyer by phone or email before the time of Service delivery the Order booking;
- 3. failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
- 4. unavailability of all the items ordered by Buyer at the time of booking the Order; or
- 5. the Buyer’s failure to provide a valid OTP to the PDP for receiving service delivery
- 6. unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Stylify will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
- 2. In case of cancellations for the reasons attributable to Stylify or the Partner or PDP, Stylify shall not collect any penalty from the Buyer.
- 3. Refunds
- 1. Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Stylify, however such refunds will be assessed on a case to case basis by Stylify.
- 2. Our decision on refunds shall be final and binding.
- 3. All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer’s wallet with his/her Stylify Account;
Process Payment Method Refund Source TAT Order Edit /Cancellation/Compensation/Payment Failure Net Banking Source 14 days Debit/Credit Cards Source 14 days UPI Source 6 days Amazon Pay (Wallet) Source 14 days Amazon Pay (CC/DC/NB) Source 14 days Phone Pe (Wallet) Source 14 days Phone Pe (CC/DC/NB) Source 14 days Wallets-Paytm/Mobikwik/Freecharge Source 6 Hours Lazy Pay Source 6 Hours The Buyer may be entitled to refund due to the aforesaid reasons upto 100% of the Order value depending upon the nature of issue. Stylify reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfy any of the aforesaid conditions, in which case Stylify shall process the cancellation request and refund to Buyer.
Important Note 1: The Buyer shall verify his/her Order and the products before providing OTP to the PDP and any issue with respect to the product or Buyer’s Order shall be notified immediately, and cancellation request shall be placed before providing OTP to the PDP. Once OTP is provided to the PDP, it shall be deemed that the Buyer has accepted delivery of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel the Order and/or claim refund.
Important Note 2: In case of the complaint of any spurious product, the liability shall solely lie with the Partner selling the product. Stylify is merely facilitating the transactions between the Partner and the Buyer and therefore, Stylify shall assume no liability with respect to the products sold by the Partner. Stylify strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.